Tag: customer service
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AI Takes Customer Service from Doublespeak to Triplespeak
by William L. Kovacs, ©2025 (Jul. 14, 2025) — Big corporations are gaga over artificial intelligence (“AI”). It is estimated they have invested almost a trillion dollars in the last few years to make it work. They anticipate a 1% annual boost in global labor productivity by 2030, along with $13 trillion in additional economic…
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What to Look for When Hiring a Call Center Agent
by Contributor (Mar. 18, 2025) — Hiring the right call center agent can make all the difference for your business. Whether your team is handling customer support for a product or service, or managing inbound or outbound sales calls, choosing the right candidates is crucial for your success. But what exactly should you be looking…
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Getting Ready For Christmas With VoIP
by Contributor (Dec. 23, 2020) — For many businesses, Christmas is one of the busiest, if not the busiest, time of the year for generating leads and securing sales. If your business heavily relies on the Christmas period, or if it’s an important part of the business calendar for your company, it is essential that…
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Should You Outsource Your Business’ Customer Service?
WHY COMPANIES ARE OUTSOURCING THEIR CUSTOMER SERVICE by Contributor (Nov. 8, 2019) — Whether you own a small or large company, you should outsource your customer service. It saves time and money and also provides better service. The on-demand economy has pushed companies to provide better services to their customers. Customers can get a cab…
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Customer Service Has Gone To H*** In America
FROM “IN DEFENSE OF RURAL AMERICA” by Ron Ewart, President, NARLO, ©2019 (Sep. 8, 2019) — “Happy customers are your biggest advocates and can become your most successful sales team.” Lisa Masiello [Too bad Comcast doesn’t get the message] Like many Americans, we’re in an ongoing battle with Comcast over what they charge for their…
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3 Reasons Why Private IRS Debt Collectors Are a Terrible Idea
“DOING THEIR DIRTY WORK FOR THEM” by Guillermo Jiminez, Tax Revolution Institute, ©2016 (Oct. 14, 2016) — The IRS recently announced that it will soon begin using private collection agencies to go after federal tax debts. The agency released a statement on September 26 indicating that the program will launch in the spring and will seek…