Tag: communication
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What to Look for When Hiring a Call Center Agent
by Contributor (Mar. 18, 2025) — Hiring the right call center agent can make all the difference for your business. Whether your team is handling customer support for a product or service, or managing inbound or outbound sales calls, choosing the right candidates is crucial for your success. But what exactly should you be looking…
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The Change Process
by Cheryl Lacey, DSJ, Thought Starters On Education, ©2023 (Aug. 21, 2023) — A group of school principals I was coaching were keen to learn what could be done differently to maximise face-to-face and one-to-one teaching time. The ‘Purpose Driven Review’ (PDR) I developed identified time management and communication as the two significant issues in…
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A Shared Language Of Agreement
by Cheryl Lacey, DSJ, Thought Starters On Education, ©2023 (Aug. 1, 2023) — How many times have you been in a conversation only to become confused when a word or phrase is used differently from the way you’d expect? Here’s one! Cool. I bet there have been times you’ve used it to describe something trendy,…
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Bishop Dunkin’s First Sermon as a Bishop (RR)
by Roving Reporter, ©2023 (Jan. 11, 2023) — “Driftin’ Blues” (4:57) “Good evening, ladies and gentlemen, and welcome to ‘The Pulse of the Nation,’ the place to hear it here first. Before we listen to Dunkin’s first sermon as a Bishop, Professor Zorkophsky would like to say a few words.” “Thank you, Roving, for giving me this…
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How to Take Your Operations Management Career to the Next Level
“STAYING DEDICATED TO YOUR GOAL” by Contributor (Nov. 11, 2019) — Landing a career in your chosen field is not only a relief but it is hugely satisfying to know what you have been working for has been achieved. And while that job may be rewarding, challenging, and everything you hoped it would be at…
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5 Simple Things You Can Do To Improve Efficiency At Your Big Business
“DAUNTING BUT NECESSARY” by Susan Melony, ©2019 (Jan. 3, 2019) — Even if things at your company are running rather smoothly, you can probably think of at least a few areas where it could be functioning even better. One of the top goals for any business, big and small alike, should be to maximize efficiency…
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We Plan to Endure
IF THE THIRD OPTION FAILS by TPATH, ©2014 (Mar. 2, 2014) — During the past 7 years a very close relationship between TPATH and many of our members has resulted in the formation of WPE (We Plan to Endure). As a consequence of several years of research, training and instructions provided to us by many…
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Communication: Key to Success
IS IT TIME FOR A “REALITY CHECK?” by OPOVV, ©2013 (Oct. 5, 2013) — In the 1800’s, the American Army cavalry in the Southwest communicated long distances by mirrors, weather permitting. Geronimo decoded the cipher and got hold of a couple of mirrors. He would sit on top of a plateau and direct the soldiers this…