by Sharon Rondeau
(Sep. 20, 2021) — On Sunday The Post & Email received an email from Mailchimp, which sends out our daily 10 AM EDT news digest, claiming we violated an element of its terms of service and therefore suspended our account. The email reads:
Sep 19, 2021, 10:02 AM EDT
You may log in to export and back up your account data (mailchimp.com/help/export-back-up-data).
Reply to this email with questions or for information on how to retrieve your data.
We responded with an email to the address indicated, after which we received an email directing us to log in to our account and take action from there. We did so, inquiring as to which terms we had allegedly violated, but have received no response as of this writing.
As is customary on Monday mornings, we received from Mailchimp our weekly statistics reflecting the number of newsletters opened by subscribers as well as any changes in audience.
Should Mailchimp choose to terminate our account over a free-speech issue, The Post & Email is seeking your comments as to whether or not the daily newsletter is helpful and should be resumed through another service provider. We note that particularly in recent months, only a small fraction of subscribers open the newsletters, which contain hyperlinks to all content published since the prior news alert.
Update, 9:22 a.m. EDT: The Post & Email just received the following from Mailchimp:
Thanks for reaching out. We certainly understand your concern with regard to the recent account suspension.
At this time, your account has been reinstated and is fully active.
To provide insight on suspensions like this, our automated abuse-prevention system, Omnivore, looks for issues with audience and campaign results and will take action on the account if it detects a problem. In this case our automated system raised a flag with a link in a recent campaign, but after human review we’ve determined that it is fine. We’ve made adjustments to prevent this type of suspension in the future.
We strongly recommend you review our compliance tips and best practices to help you maintain a good reputation going forward.
Compliance for Email Marketing: https://mailchimp.com/help/
We appreciate your patience and cooperation during the review process. If you have any other questions, feel free to let us know.