BOTH PROFESSIONALLY AND PERSONALLY
by Sharon Rondeau
We initially reported the email as a likely “spoof,” as we have received dozens of such emails over the years, particularly recently, and because it was followed by an email to the same account inviting us to upgrade a service using a new Paypal feature.
The later email, time-stamped at 11:01 a.m. on May 21, begins:
Thanks for choosing PayPal for your WooCommerce store. Now, you can add our latest integration, PayPal Checkout, and help support your business with additional PayPal benefits:
By Thursday evening, The Post & Email was able to confirm with PayPal that the company did, in fact, send the email and “restrict” not only our P&E account, but also the account which we utilized for the aforementioned unrelated business to which it had promoted the service upgrade.
Strangely, the notification email was sent to the email address associated with the unrelated business but had referred only to “the nature of your activities” at The Post & Email. While the email suggested an issue with the website, the explanation within the PayPal interface referenced “activity in your account.”
When we logged in, we found that both accounts were frozen. We found nothing applicable to either within Paypal’s User Agreement.
The customer service representative with whom we spoke was unable to provide a reason for the restrictions and promised to send an email to email@example.com with the address of PayPal’s legal department where we might write. We never received that email, nor did it go to our other account.
The Post & Email is now using SquareUp for donations, advertising payments and invoicing. We have found the system to be simple and quite user-friendly.
Later on Thursday evening, an email was sent to all who had supported the newspaper in any form dating back to January 1 notifying them of Paypal’s closure of our account. For those who were supporting the newspaper on a monthly, quarterly or annual basis, such payments can be made here if you so desire.
Updated with wording from promotional email and time-stamps of both emails at 11:42 a.m. EDT.